Can you lose everything you ever had planned? Can you sit down again and play another hand? These are the song lyrics to one of my...

Next week you will find out why I have been away from writing for so long, but this is just a short post for the interim. My blog, not...

Having taken a hiatus from blog posting over the manic festive period and belt-tightening new year that has followed, I thought I would...

In the UK we don't celebrate thanksgiving as a nation, it's a concept I have only ever seen in movies or on TV. But as the ever-revolving...

As people who work in the hospitality industry, we've had to become adept at anticipating people's needs often before they even know they...

My Dad is a really Green fingered chap, he worked on a farm when he was young, and I don't think he would disagree with me if I said his...

Many films and tv shows will show a scene whereby the troubled protagonist will prop up the end of a bar and unload all of their life...

We all know one, that middle-aged woman with a chip on her shoulder that complains about absolutely everything, you know the one I mean,...

Summer has never been my favourite time of year, for reasons I don't truly know but blame on being born in the Autumn I have always been...

If there is truly one thing that I hate about my job it's watching people having affairs. As a lifelong employee (so far) of the...

A large part of our job in hospitality is dealing with the offspring of the guests who come through our doors. This is often the unlucky...

In hospitality, you have the opportunity to have a front-row seat to people's interactions; a dynamic that has always fascinated me is...

Part of working in hospitality is always being aware of your surroundings, guessing when someone will need something, and generally being...

My first Christmas in hospitality was always going to be a big one as it was the first time I wouldn't spend the season with my family....

One of my favourite queries I ever dealt with was a young couple who came into the restaurant as I was working one summer. You can always...

"Excuse me...Excuse me!" called a particularly lively gentleman one day as I walked through the restaurant on my way to another table. I...

"Hi, I know I said you were coming for a trial shift on Saturday, but can you start tonight instead?" Oh, how little did I know that...

I stared at the carpet with a fast developing numb feeling as my godmother unleashed what I can only describe as a total assassination of...